Call centres are critical to support the marketing and customer service functions of many large companies. The expectations placed on call center employees are quite demanding. Customers want their calls answered quickly, resolved efficiently and handled with impeccable product knowledge and communication skills. But let’s face it: this level of professionalism doesn’t happen by itself.Training is essential for both new hires and existing staff to sharpen their skills and feel motivated. And while creating a great call center experience that boosts customer satisfaction may be a tall order, it is achievable by allowing us at VPDA train your staff.