Phone:
+234 (0)802 321 0789, (0) 909 085 4289
Email:
info@vpdacademy.com

Call Center Service Training

Call Center  Service Training


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OUTCOME / DESCRIPTION / ABOUT

Call centres are critical to support the marketing and customer service functions of many large companies. The expectations placed on call center employees are quite demanding. Customers want their calls answered quickly, resolved efficiently and handled with impeccable product knowledge and communication skills. But let’s face it: this level of professionalism doesn’t happen by itself.Training is essential for both new hires and existing staff to sharpen their skills and feel motivated. And while creating a great call center experience that boosts customer satisfaction may be a tall order, it is achievable by allowing us at VPDA train  your staff.

COURSE OBJECTIVES

  • Established Call Handling
  • Vocal Make Over
  • Techniques
  • Contact Center Basics
  • Systems and Application
  • Call Center Metrics and Map

DATE

29th April 2019 – 30th April 2019

FEE

90,000

Early Bird before 23rd April 2019: N80,000.