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Information Technology Infrastructure Library (ITIL) IT Service Management Training

Information Technology Infrastructure Library (ITIL) IT Service Management Training


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COURSE DESCRIPTION

This course would your organization to improve IT Service Management to their customers, understand the ITIL, manage the chance in New Service and roll out, reduce IT cost and improve business productivity.

COURSE OUTLINE

  • Course Introduction
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

WHAT YOU'LL LEARN

  • Service Management a practice (comprehension)
  • The ITIL Service life cycle (comprehension)
  • Generic concepts and definitions (awareness)
  • Key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected Functions (awareness)
  • Selected Roles (awareness)
  • Technology and architecture (awareness)
  • Competence and Training (awareness)

DATE

20th May 2019 – 30th May 2019

FEE

120,000

Early Bird before 17th May 2019: N110,000.